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How We Handle Your Account Information

When you open an account, deposit with bKash or Nagad, or browse our lobby, we collect and store the information needed to run your wallet, verify withdrawals and keep your sessions secure.

Account & wallet dataPayment verification detailsDevice & session logsMarketing preferences you choose
fb77 casino How We Handle Your Account Information
DATA PROTECTION

How We Protect Your Privacy

We built fb77 casino with data protection in mind from the start. Your password is hashed, payment details are encrypted in transit, and session tokens expire when you log out. Here's what we do to keep your information private and how you stay in control.

Encrypted Storage

Account passwords, transaction records and personal details are encrypted on our servers. We use SSL to protect data moving between your device and our platform, so your bKash or Nagad deposits stay secure.

Cookie Management

We use cookies to remember your login and language preference. Essential cookies keep your session active; optional cookies help us improve the site. You can clear cookies anytime in your browser settings.

Access Requests

You have the right to request a copy of your account data, ask us to correct errors, or delete your account. Contact support with your registered mobile number and we'll process your request within a few days.

Retention Period

We keep your account and transaction history for as long as your account is open, plus a retention window required by payment providers and local regulations. Closed accounts are archived, then purged after the retention period ends.

PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, correct a detail, update your marketing preferences, or request account deletion, reach us through any of these channels. Our team handles privacy requests during support hours and will confirm once your request is complete.

Live Chat Open the chat widget in your account or on our homepage and tell us what you need. Privacy requests are answered by a support agent, usually within a few minutes during active hours.
Email Support Send your data request to our support email with your registered mobile number so we can verify your account. We reply within one business day and walk you through the next steps.
Account Settings Log in and go to your account settings to update your contact details, toggle marketing messages, or review your recent activity. Some privacy controls are self-service and take effect immediately.

Common Privacy Questions

We collect your mobile number, full name, date of birth and preferred currency during sign-up. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount to credit your wallet.

We share transaction data with payment providers like bKash, Nagad and Rocket to process deposits and withdrawals, and with game studios to validate bets. We do not sell your personal information to marketing companies or data brokers.

Contact support via live chat or email with your registered mobile number. Our team will verify your identity and send you a copy of your account data, including transaction history and personal details, within a few business days.

Yes. Contact support and ask to close your account. We'll archive your records for the retention period required by payment providers and local regulations, then delete them. You can request early deletion where local law permits.

We use essential cookies to keep you logged in and remember your language choice. Optional cookies help us measure site performance and improve the lobby. You can disable non-essential cookies in your browser settings anytime.

If you stop logging in but do not close your account, your data remains on our servers until you request deletion. Closed accounts are archived for the required retention period, then purged from our system permanently.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.